MaxTech Academy Service Terms & Policies

Terms of Service

1. Scope of Agreement

This agreement applies to all AI courses provided by MaxTech Academy. Enrollment must be completed by a parent or a legal guardian on behalf of the student.

2. Course Types and Format

  • One-on-One Sessions: One-on-One Sessions provide personalized instruction tailored to the student’s age, background, and learning pace. Each session is 60 minutes and takes place at the confirmed scheduled time via Zoom.

  • Group Classes: Group Classes are small-group (4-6 students) courses with a structured curriculum and a fixed weekly schedule. Each session is 60 minutes and takes place at the selected scheduled time via Zoom. These classes are not one-on-one sessions and offer limited scheduling flexibility.

3. Attendance and Punctuality

Students are expected to arrive on time for all scheduled sessions. To maintain the academy's schedule, late arrivals will not result in an extension of class time. Sessions missed without 24 hours’ notice ("no-shows") are considered completed and are ineligible for refunds, credits, or make-up arrangements.

4. Rescheduling, Absence, and Make-Up Policy

In the event of illness or unforeseen circumstances, please notify us via our Contact Form to request a reschedule. For all other cases, missed classes are non-refundable and cannot be rescheduled.

  • Note: If a student is unable to attend a scheduled make-up class, the session will be forfeited and no further rescheduling will be permitted.

4.1 One-on-One Sessions

  • Each student is entitled to a maximum of 2 rescheduling requests per course period.

  • All requests must be submitted at least 24 hours prior to the scheduled class time via the Contact Form.

  • Once these three requests have been used, no further rescheduling will be permitted. Any sessions missed after the allowance is exhausted, or sessions missed without 24 hours' notice, are non-refundable and cannot be made up

4.2 AI Foundation Group Classes

  • Students must attend the originally selected class time.

  • In the event of illness or unforeseen circumstances, please notify us via our Contact Form. to request a reschedule.

  • If the make-up session is also missed, the opportunity is forfeited.

  • No cross-week make-ups, rollovers, or refunds are provided.

  • Absences due to personal scheduling conflicts or forgetting the class are not eligible for make-up.

5. Course Validity

  • One-on-One Session: Each lesson package must be used within 30 days from the purchase date. Unused classes will be forfeited without refund.

  • Group Classes: Classes must be completed within the scheduled course period. Missed classes do not extend the course duration.

6. Learning Outcomes Disclaimer

Learning outcomes vary depending on individual effort, background, and participation. No specific academic results, competition outcomes, or future achievements are guaranteed.

7. Technical Requirements

Students are responsible for maintaining stable internet access, suitable devices, and required platforms. Technical issues on the student’s side do not qualify for rescheduling or refunds.

8. Student Conduct and Class Environment

Students are expected to behave respectfully and remain focused during class. Parents may observe classes but should not interrupt the lesson or learning environment.

9. Intellectual Property

All course materials, lesson content, and teaching methods are the intellectual property of MaxTech Academy. Recording, distribution, or reuse of any class content without prior written consent is strictly prohibited.

10. Final Interpretation and Agreement

MaxTech Academy reserves the right of final interpretation of these terms. By completing payment and confirming agreement prior to purchase, the student and legal guardian acknowledge that they have read, understood, and agreed to all terms stated above.

Privacy Policy

We respect and protect the privacy of our students and their families. Personal information collected during enrollment or scheduling may include student name, age, contact details, and payment-related information.

This information is used solely for course administration, communication, scheduling, and payment processing. We do not sell, rent, or share personal information with third parties, except as required for payment processing or by law.

Reasonable measures are taken to protect personal data from unauthorized access or disclosure. Parents or legal guardians may request access to, correction of, or deletion of personal information by contacting us through our Contact Form.

By enrolling in our courses, you consent to the collection and use of information as described in this Privacy Policy.

Return Policy

All course purchases are subject to the following refund policy:

  • A full refund is available if the student withdraws from the course within thirty (30) calendar days from the payment date, regardless of course type.

  • Refund requests must be submitted in writing via our Contact form within the 30-day period.

After the 30-day refund period has passed:

  • All course fees are non-refundable.

  • No refunds will be issued for unused, missed, or partially attended classes.

  • Course enrollment and class credits are non-transferable.

Approved refunds will be processed to the original payment method within 5-10 business days.